Airport News

Dallas Love Field nearly tops list in passenger satisfaction study

Dallas Love Field nearly tops list in passenger satisfaction study

Dallas Love Field
Love Field earns high marks.  Photo courtesy of Dallas CVB

Dallas Love Field came this-close to winning the award for most satisfying airport of its size in North America for 2018. This close.

The Dallas airport earned the No. 2 slot among "large airports" in the J.D. Power 2018 North America Airport Satisfaction Study. J.D. Power, a company that does market research and surveys for corporations and other entities, does an airport satisfaction study annually.

The study was conducted from September 2017 to September 2018 and was based on more than 40,000 customer surveys.

For this study, "large airports" were defined as those with 10 million to 32.4 million total passengers. Dallas came in second to Denver, which was No. 1.

The study focused on six areas for overall passenger satisfaction:

  • terminal facilities
  • airport accessibility
  • security check
  • baggage claim
  • check-in
  • food, beverage and retail

Love Field scored 810 points, just five fewer than Denver — so close — and 50 points more than the average rating of 760.

Love Field earned five J.D. Power.com Power Circles, one of four large airports to do so. Not sure what Power Circles are, but obviously being only one of four airports makes it a pretty special designation.

Love Field has appeared favorably previously. The airport was No. 1 in the 2015 survey back when it was still in the "medium" airport category.

An increase in total passengers moved Love Field into the large airport category.

In 2017, it was ranked No. 3 among large airports and has improved its score 20 points since the 2017 study.

Dallas Love Field came this-close to winning the award for most satisfying airport of its size in North America for 2018. This close.

The Dallas airport earned the No. 2 slot among "large airports" in the J.D. Power 2018 North America Airport Satisfaction Study. J.D. Power, a company that does market research and surveys for corporations and other entities, does an airport satisfaction study annually.

The study was conducted from September 2017 to September 2018 and was based on more than 40,000 customer surveys.

For this study, "large airports" were defined as those with 10 million to 32.4 million total passengers. Dallas came in second to Denver, which was No. 1.

The study focused on six areas for overall passenger satisfaction:

  • terminal facilities
  • airport accessibility
  • security check
  • baggage claim
  • check-in
  • food, beverage and retail

Love Field scored 810 points, just five fewer than Denver — so close — and 50 points more than the average rating of 760.

Love Field earned five J.D. Power.com Power Circles, one of four large airports to do so. Not sure what Power Circles are, but obviously being only one of four airports makes it a pretty special designation.

Love Field has appeared favorably previously. The airport was No. 1 in the 2015 survey back when it was still in the "medium" airport category.

An increase in total passengers moved Love Field into the large airport category.

In 2017, it was ranked No. 3 among large airports and has improved its score 20 points since the 2017 study.