Dallas-Fort Worth has landed near the top in several recent travel rankings, including family friendly vacations and hotels, and now the region can add best airport to that list. The Airports Council International (ACI) has named Dallas-Fort Worth International Airport the winner of the 2022 Airport Service Quality (ASQ) award for Best Airport that serves over 40 million passengers in North America.
The ACI ASQ awards recognize airports that exhibit consistent excellent customer service.
ACI's data is compiled through their worldwide passenger departure and arrival surveys. According to their report, the DFW Airport is “the largest airport in the world” to receive the award.
DFW Airport CEO Sean Donohue said in a statement that it was a “tremendous honor” to be declared the best airport in North America, and the award reflects all of the hard work he and his team have done to prioritize their customer service.
“I want to thank and recognize all of our employees, especially our front-line customer experience team, for the passion and commitment they showcase every day in taking such good care of our customers,” he said. “I also want to thank all of our business partners who share our commitment to providing an excellent customer experience."
2023 looks to be one of the busiest years for the DFW Airport since 2019, with 78 million passengers projected to travel at the airport.
More information about the award can be found on the DFW Airport website.