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    Watch Out, Angie's List

    Faster, cheaper and easier home repair services: ClubLocal aims to change yourlife

    Candy Evans
    Oct 14, 2012 | 11:13 am
    • Service providers arrive equipped with iPads.
      Photo courtesy of ClubLocal
    • Photo courtesy of ClubLocal
    • Photo courtesy of ClubLocal

    Homeowners, listen up. This is a venture you've got to pay attention to. It could change your life.

    You know how hard it is to find a repairman or handyman. And it's frustrating. Plus, everything takes approximately three days longer and costs more than estimated. If the task is completed — and properly — it's a miracle.

    So when I met Cynthia Neiman, I was intrigued. She's the marketing brains for a startup called ClubLocal, a division of Los Angeles-based ReachLocal. Publicly traded ReachLocal offers digital marketing platforms to small businesses.

    Book an appointment via computer, iPad or iPhone app. The technician or handyman is guaranteed to be at your house within a two-hour window that you choose.

    ClubLocal is a new division being piloted in North Texas. Dallas was selected as the first test market because it's a top-five media market and business bellwether. We have an affordable housing market, a history of innovation and a slew of 35- to 55-year-olds with houses that need repair.

    ReachLocal pools small businesses to provide affordable digital marketing, and ClubLocal will do the same for the home service industry. What this means to us as consumers: a reliable web-based network of home repair providers.

    Consumers can find a service professional in one of 17 areas: plumbing, heating and air, electrical, handyman, carpet cleaning, pest control, home inspection, house cleaning, appliance repair, window cleaning, garage door, pool and spa repair, locksmith, duct/dryer vent cleaning, damage restoration, pressure washing, and gutter cleaning and repair.

    Dang it, no carpenters yet. But all of the providers have been vetted: They are licensed and insured, and ClubLocal runs background checks.

    You can make an appointment via computer, iPad or iPhone app. In fact, you can book online or call, and the technician or handyman is guaranteed to be at your house within a two-hour window that you choose. Plus ClubLocal stores your estimates, payments and warranties in your online account.

    Doesn't this sound kinda like Angie's List (as of June 3, 2021, it's now Angi)?

    Cynthia Neiman says it's better, because it's free to the consumer.

    "And you don't have to do all the searching," she says. "ClubLocal sends a pre-screened service pro during a two-hour appointment window that you pick — so no more waiting around all day — and you can track your service pro in real time on your computer or iPhone."

    ​ClubLocal also has a satisfaction guarantee; if things don't go right with your Angie's List guy, your only recourse is a bad review.

    ClubLocal also has a satisfaction guarantee; if things don't go right with your Angie's List guy, your only recourse is a bad review. And here is the pièce de résistance: on average, ClubLocal prices are 20 percent below market.

    Cynthia Neiman has some Dallas ties. Have you figured it out? She is distantly connected to the Neiman Marcus dynasty — recall that Carrie Marcus married a Neiman.

    This Neiman, an LA native, was in the marketing department at Mattel prior to joining ClubLocal. She wants to bring trust and web organization to home services. In other words, she wants to take the experience to a level.

    Which is when I drop my nail file. With handymen? Okay. You go, girl. Also, I ask, how much do you really check out these guys?

    "Oh, an application is not a given," Neiman says. She adds that 10 to 15 percent are rejected during the vetting process.

    ClubLocal's primary concern customer is service, because of the transparency of the experience. These days you can't hide anything — even an affair. A few bad online reviews can really damage your business.

    All of this sounds great for the consumer, but what about the guy giving up 20 percent of his fee?

    Since ClubLocal launched in July, about 1,000 jobs have been booked, and the service providers say they love it, because ClubLocal essentially handles their marketing. They will never have to troll for clients again, and it will likely increase business volume.

    "The best service pros want to work with us and are willing to give us a percentage of the transaction," Neiman says. "We bring customers to them without their having to become marketing mavens while they run their plumbing business."

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    Swedish meatballs are coming

    Furniture fave IKEA reveals grand opening date for Rockwall store

    Stephanie Allmon Merry
    May 6, 2026 | 1:22 pm
    Billy Cabinet IKEA
    IKEA
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    The newest IKEA store in Dallas-Fort Worth is ready to open its doors: IKEA Rockwall, located at 1801 E. Interstate 30, will debut on Wednesday, May 13.

    According to a release, the Swedish-born furniture company will say hallå to Rockwall with some fanfare on May 13, beginning with giveaways, coffee, and cinnamon buns at 7 am, followed by remarks from VIPs at 9:45 am. Customers can line up as early as 7 am and doors will open to customers starting at 10 am.

    Ikea is the world's largest furniture retailer, founded in 1943 by Ingvar Kamprad, and known for its simple, modern approach to interior design at an affordable price, its ready-to-assemble furniture, and its amusement-park-like stores.

    Ikea Rockwall will be the anchor in a 65-plus acre mixed-use development with a location chosen for its accessibility not only to the east side of DFW but also to major highways that connect to faraway cities like Texarkana and Little Rock.

    According to a release, the store represents Ikea's intention to become more accessible, affordable, and convenient for the many here in the U.S., and the store will offer a new way of reaching customers both in-store and digitally.

    “Opening IKEA Rockwall is a big moment for us, not only because it’s our ninth store in Texas, but because it’s our first ground-up build since 2019,” says Rob Olson, interim CEO of IKEA U.S., in the release. “This milestone underscores our confidence in the future of this market and in our mission to create better everyday life at home through affordable, well-designed solutions.”

    The store's footprint is 108,000 square feet — almost a third smaller than the behemoth locations in Frisco and Grand Prairie, which both span 293,000-plus square feet — and more on par with the new IKEA Dallas - University Park store that opened in Dallas in March.

    The single-level Rockwall store features over 6,000 products and dozens of fully furnished room settings, with more than 3,800 items ready for immediate takeaway, the release says. In a "central planning area," customers can receive personalized design consultations from IKEA experts for kitchens, bedrooms, bathrooms and small spaces.

    And yes, there will be the famous Swedish meatballs. The new store will include a Swedish Bistro, serving customer favorites like meatballs, plant balls, hot dogs, and veggie dogs.

    Additionally, Ikea Rockwall’s design will include features for improved sustainability, specifically solar power, LEED certified construction, EV chargers, onsite recycling and native plant materials to reduce water consumption.

    An "as-is section" will offer gently used and discontinued items at discounted prices, "giving products a second life and helping customers furnish their homes more sustainably and affordably," they say.

    “We’re proud to open IKEA Rockwall as a reflection of our commitment to the community it serves,” says Ben Sandoval, market manager, IKEA U.S. “Our goal is to be a trusted partner for local families by offering well-designed, affordable solutions that support everyday life at home.”

    As part of its goal of being a good neighbor, IKEA Rockwall will donate $10,000 to the Children's Advocacy Center for Rockwall County at the grand opening. (Store hours on May 13 will be 10 am-8 pm.)

    Once IKEA Rockwall debuts, it will be open 10 am-9 pm Monday-Saturday and 10 am-8 pm Sunday.

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