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    Airplane News

    Dallas-based Southwest Airlines unrolls big suite of service upgrades

    Teresa Gubbins
    May 12, 2022 | 2:26 pm
    Southwest Airlines airplane
    There's new tech options and some new refreshments.
    Southwest Airlines

    Dallas-based Southwest Airlines has crafted a multi-billion-dollar set of initiatives designed to simplify travel, beginning with booking trips, on to traveling through airports, and finally while in air that includes launching a new fare category, adding entertainment and refreshments, and updating the technology.

    Connectivity: Southwest is upgrading WiFi equipment on its existing fleet with longstanding connectivity provider Anuvu's latest-generation hardware capable of providing a significant improvement in speed and bandwidth up to 10 times the current hardware onboard.

    Plans are for the Anuvu latest-generation hardware to be onboard 50 in-service aircraft by the end of May, with a projected 350 aircraft upgraded by the end of October.

    Testing the upgraded WiFi equipment is now underway on some routes over the western mainland U.S. As part of the test, Southwest is offering free WiFi to all Customers on select flights to understand how the upgraded equipment performs with a large number of Customers using the equipment simultaneously.

    Alongside its relationship with legacy connectivity provider Anuvu, Southwest recently entered into an agreement with satellite connectivity provider Viasat to provide internet and live television programming onboard newly delivered aircraft beginning in the fall of this year.

    In-Seat Power: Southwest plans to install latest-generation onboard USB A and USB C power ports on every seat in the aircraft, with a space-saving system that will not compromise legroom. The airline plans to bring this new convenience and capability onboard 737 MAX aircraft beginning in early 2023.

    Bigger bins: Alongside its "Bags Fly Free" policy allowing customers to check two bags for free (weight and size limitations apply), the carrier is making room in the cabin for carryon items with larger overhead bins that also bring easier access to store and retrieve luggage onboard. The larger overhead bins will be on aircraft deliveries beginning early next year.

    Online ticketing: New functionality for the carrier's digital platforms and airport kiosks give Customers the ability to handle common requests and help them move more efficiently from curb to gate. By late summer 2022, Customers will be able to purchase Upgraded Boarding A1-A15 positions (when available) on their mobile devices without standing in line at the airport. Also on the horizon, an ability to add lap child travelers when booking online, and the airline recently added lap child check-in at self-service kiosks. Introducing more self-service options builds on the carrier's effort to reduce wait times with improved and simplified online change functionality; recent improvements have reduced the need for Customers to call to make flight changes, and subsequently reduced hold times to allow Southwest Representatives more availability for specialized Hospitality and Customer Service.

    New fare: The Wanna Get Away Plus fare is expected to become available later this month, bringing a new ability to transfer travel funds and to confirm a same-day change to an available seat on a different flight between the same origin and destination, without a change in base fare.

    Food & drink: Additional refreshments will begin this summer with a Bloody Mary Mix, followed by a ready-to-drink cocktail in September, alongside new options of Hard Seltzer, and Rosé.

    Entertainment: Southwest also will enhance its inflight entertainment portal to more than double the number of free movies currently available by end of year and coming late May will update the flight tracker to provide 3-D views that offer aircraft information and customized destination guides based on your flight itinerary.

    These investments represent an investment of $2 billion and are included in the company's five-year annual targets through 2026 for operating costs and capital spending.

    "As we continue to welcome back loyal customers and win new ones, these initiatives, combined with the best people in the industry, support our purpose of connecting people to what's most important in their lives through friendly, reliable, and low-cost air travel," says CEO Bob Jordan in a statement.

    transportation
    news/travel

    Downtown News

    Dallas convention center re-do will shut down DART stop for 3 years

    Teresa Gubbins
    Dec 30, 2025 | 3:23 pm
    Kay Bailey Hutchison Convention Center
    Courtesy photo
    undefined

    Dallas Area Rapid Transit (DART) is about to shut down its stop at the Convention Center Station for the next three years.

    The agency is being forced to close the station to accommodate the city of Dallas' construction and redevelopment of the Kay Bailey Hutchinson Convention Center. As part of the project, the station will be closed for the duration of construction, which is currently estimated at three years.

    The Convention Center Station is a stop on both the Red and Blue lines, and the shutdown will affect anyone traveling to or from southwest Dallas. North Dallas, Plano, Rowlett, and Carrollton will thankfully be spared.

    Rail detours
    Riders who previously used the Convention Center Station will be directed to nearby alternative stations at Cedars or EBJ Union. DART has prepared clear signage, rider alerts, and bus connections to support customers and make navigating the closure as easy as possible.

    Bus detours
    Routes 28 and 106 will maintain regular service outside of downtown. Within downtown, instead of taking Lamar to the Convention Center, the bus will turn left on Young Street, right on Akard Street, right on Marilla Street where the Akard and Marilla bus stop is located (stop number 20685).

    Outbound, routes 28 and 106 will turn left on Young Street, right on Lamar Street and then proceed on their regular route.

    Layover at Akard and Marilla: Passengers deboard at Cedars Station and take the special South Dallas GoLink to bus stops at Akard and Marilla or to EBJ Union Station.

    Route 224 will operate a detour going inbound. Inbound trips will come downtown via Elm and continue to Houston, turn left on Commerce and continue to Harwood. It will then turn left to go to the East Transfer Center where it will layover. Outbound trips will originate from the East Transfer Center and operate a regular route out of downtown.

    Layover at East Transfer Center

    • Passengers arriving by train can deboard at Convention Center Station to board route 224.
    • Another option for passengers is to deboard at Akard Station, then board 224 at Elm and Akard.

    Route 383 East Transfer Center is your final stop. 383 will not continue past this station. This route will be discontinued on February 02, 2026.

    DART will implement a new GoLink Zone for Convention Center Station customers that will only provide service for trips originating at EBJ Union Station, Cedars Station, or the substitute bus layover location on Akard and Marilla and terminating at one of those locations.

    The service will operate 7 days a week, from 5 am to midnight. Customers using this GoLink Zone may only travel between these three designated points.

    All changes will be reflected online and in the GoPass app for the duration of construction.

    downtowntransportation
    news/travel
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