Airport news

Dallas Love Field lands No. 3 ranking among best large airports in U.S.

Love Field nails down the highest finish among six Texas airports.

Dallas Love Field

Dallas Love Field flies to the top of a new ranking of the best major airports in Texas.

Nationally, Love Field ranks third in the large-airport category of J.D. Powers’ 2022 North America Airport Satisfaction Study. With a score of 825 on a 1,000-point scale, Love Field nails down the highest finish among the six Texas airports included in the study.

Love Field is preceded on the large-airport list by Tampa International Airport in Florida (846) and John Wayne Airport in Orange County, California (826).

“Providing a first-rate customer experience is, without question, our No. 1 goal,” Mark Duebner, aviation director for the City of Dallas, said in a 2021 news release issued by Love Field.

The J.D. Power study measures overall traveler satisfaction with mega, large, and midsize North American airports by examining six factors: terminal facilities; airport arrivals and departures; baggage claim; security check; check-in and baggage check; and food, beverage, and retail.

The study is based on survey responses from 26,529 U.S. and Canadian residents who had traveled through at least one U.S. or Canadian airport in the previous 30 days.

Among the six Texas airports featured in the study, Dallas-Fort Worth International Airport — the world’s second busiest airport — lands at No. 5 (score of 778) statewide. On the list of mega airports, DFW appears at No. 8, with Minneapolis-Saint Paul International claiming the top spot.

“At DFW, we continue on a path forward that prioritizes the customer’s journey, operational excellence, and a culture that welcomes all to North Texas,” Sean Donohue, CEO of DFW, said in an April news release.

Here’s how the four other Texas airports fared in the J.D. Power study:

Houston’s William P. Hobby Airport, No. 2 in Texas and No. 8 among large airports (score of 803)
San Antonio International Airport, No. 3 in Texas and No. 9 among large airports (score of 802)
Austin-Bergstrom International Airport, No. 4 in Texas and No. 15 among large airports (score of 785)
George Bush Intercontinental Airport Houston, No. 6 in Texas and No. 16 among mega airports (score of 758)

J.D. Power says overall satisfaction with North American airports fell 25 points to 777 in the new study.

“The combination of pent-up demand for air travel, the nationwide labor shortage, and steadily rising prices on everything from jet fuel to a bottle of water have created a scenario in which airports are extremely crowded and passengers are increasingly frustrated — and it is likely to continue through 2023,” says Michael Taylor, travel intelligence lead at J.D. Power.

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Airline News

Frontier Airlines adds two new destination cities out of DFW Airport

Frontier Airlines/ Facebook

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Low-cost Denver-based Frontier Airlines has launched nonstop service from Dallas Fort Worth International Airport (DFW) to two new destinations in Central America.

According to a release, the carrier will offer the following new flights:

Guatemala City, Guatemala (GUA) - weekly
San Salvador, El Salvador (SAL) - 2x/week

With these new routes, Frontier will serve 40 destinations nonstop from DFW, exemplifying Frontier’s impressive network growth as it continues to add more affordable and convenient travel options across the U.S., Caribbean, and Latin America.

The frequency of the flights is a little confusing. Guatemala City is "weekly" which seems to imply "once a week." San Salvador is "2x/week" which seems to imply two flights a week. However, if you try to book a flight to either city, you get all sorts of options, including weekends and a few randomly spaced weekdays. And the flight availability extends only through January.

Frontier Airlines VP of network and operations design Josh Flyr says in a statement that "there’s a lot to be excited about" including their expanding network and their rolling out First Class in early 2026.

Other changes at Frontier include UpFront Plus seating, an upgraded seating option with extra leg and elbow room in the first two rows of the aircraft, with choice of a window or aisle seat with extra legroom and a guaranteed empty middle seat.

To celebrate, they'll offer a fare sale starting at $79. Tickets must be purchased by 10:59 pm Dallas time on December 30, 2025. Sale fares are valid for nonstop travel on select days of the week January 5-April 13, 2026. Blackout dates apply on March 9 and March 31, and from April 1-6. And a 14-day advance purchase is required.

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