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Airline News

Southwest Airlines unveils details on new assigned seating program

Teresa Gubbins
Jul 22, 2025 | 9:23 am
Southwest Airlines cabin seating

Southwest Airlines cabin seating

Southwest Airlines

Dallas-based Southwest Airlines has nailed down the details and date for its new assigned seating program: January 2026. According to a release, travelers will get their first chance to specify their seat at the time of booking beginning July 29, 2025, for flights beginning on January 27, 2026.

The new policy represents a major shift away from Southwest's longtime open seating model which it followed for more than 50 years. According to the airline, customers stated a preference for seat assignments. As part of this transformation, the airline is offering premium seating options on all flights, redesigning the boarding model, and introducing redeye flying.

After conducting extensive research, Southwest says they determined that 80 percent of current customers and 86 percent of potential customers preferred an assigned seat. When customers chose a competitor, open seating was cited as the number one reason for the change.

Southwest executive VP Tony Roach says in a statement that assigned seating "unlocks new opportunities" including the ability to select Extra Legroom seats, and removes the uncertainty of not knowing where they will sit in the cabin.

Seating options
Customers will be able to choose from various fare bundles, some that offer the opportunity to select a seat during the booking process, as well as access to the different seat types: Extra Legroom, Preferred, and Standard.

  • Extra Legroom: seats in front of cabin and exit rows
  • Preferred: Standard legroom seats near the front of the cabin
  • Standard: seats in back of cabin

Customers will also be able to purchase a seat upgrade.

Some Rapid Rewards credit cardmembers can select a seat at booking or within 48 hours of departure, regardless of which fare they purchase.

A-List and A-List Preferred Customers will have access to select a seat at booking regardless of the fare they purchase, including Basic fares.

New boarding
Along with the new assigned seating model, the airline will also begin a new group-based boarding process which will prioritize customers into groups based on seat location, beginning with Extra Legroom seats in boarding Groups 1-2.

Premium fares, Tier Members, and credit card members will board first. Or, Priority Boarding can be purchased 24 hours prior to departure.

Here are the boarding groups in diminishing order of VIP-ness:

  • Basic: "Go for less" - board last. (IE don't spend anything extra on boarding access)
  • Choice: board second-last. (IE spend a little to get a leg up over the Basic people)
  • Choice Preferred: board second-first (IE spend a little more to get a leg up over the Choice and Basic people)
  • Choice Extra: board first (IE spend whatever it takes to get on first)

These categories also determine whether your ticket is refundable and what it costs if you want to make changes.

Today's announcements follow Southwest's launch of a new advertising campaign "Are You Sitting Down?" which draws upon the airline's signature humor to build excitement around the launch of assigned seating.

transportation
news/travel

ready for the future

United Airlines opens largest lounge in U.S. at major Texas airport

Jef Rouner
Oct 27, 2026 | 9:59 am
United Club IAH Terminal B
Courtesy of United
The United Club has two bars.

A stopover or trip out of Houston just got more luxurious for some fliers. After nearly three years of construction, the new Terminal B North Concourse serving United Airlines is finally open at Houston's George Bush Intercontinental Airport (IAH). Part of a $2.6 billion renovation project, the terminal features a big new club, modern design, and premium amenities that should make traveling considerably more pleasant.

"The roads that were backed up, the lines out the door? Those days are behind us," said Phil Griffith, vice president of Houston Hub for United.

Terminal B was last updated in 1969, long before many of the accommodations and luxuries travelers now take for granted were common. The updated terminal features 22 new gates, a low sensory room, and comfortable seating complete with charging stations at nearly every chair. Even the bathrooms are exceptional, with more floor space than a one-bedroom apartment, full sized wooden stall doors for extra privacy, and sleek fixtures.

The renovation's crowning jewel is the new United Club located upstairs, touted by United as the largest club of any airline in the Americas. Houston Mayor John Whitmire joked that it was the size of a football field. If that's an exaggeration, it can't be by much.

At 54,000 square feet, the enormous space offers seating for 800 people. Amenities include two bars, one of which is size of a departure gate waiting area all by itself

It also offers two full buffet sections serving hot meals (brisket, biscuits and gravy, cilantro rice, and a taqueria bar at the opening), as well as coffee, fruit, and snack bars. Lounge chairs face the windows for those who want to watch the planes take off, and an elegant open-air patio will be refreshing now that Houston's hot summer has finally come to an end.

The new terminal reflects the importance of United Airlines as part of IAH's expansion into Latin and South America. Currently, United serves 57 destinations south of the border and in the Caribbean, which will expand in October with service to Tuxtla Gutiérrez, Mexico. A non-stop route to Cartagena, Colombia opens in December.

Terminal B also continues IAH's dedication to shopping, food, and art. Restaurants already or slated to open in the terminal include Pizaro's Pizza, Jersey Mikes, Katz Coffee, Smashburger, B&B Butchers & Restaurant, Rosie Cannonball, Blood Bros. BBQ, and H-Town Beer Garden.

A $16.8 million public art program includes 10 large-scale installations from Houston-based, national, and international artists. One piece that particularly stands out is Rick Lowe's "You Are in the Gray," a massive canvas of abstract lines Lowe painstakingly mapped from interactive flight data.


United Club IAH Terminal B

Courtesy of United

The United Club has two bars.

anderson george bush intercontinental airport united airlines travel houston airport
news/travel

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