Flying the 5-star skies

One Texas airport lands first coveted 5-star rating in North America

Hobby scored the first 5-star rating in North America.

fly2houston.com

If you have to pick a layover city for your next cross-country flight, there's new reason to choose Houston. William P. Hobby Airport has just scored a prestigious 5-Star Airport status in the Skytrax World Airport Star Rating for 2022. That makes Hobby the first airport in Texas, the U.S., and North America — and one of just 16 airports across the world — to land the 5-star rating.

A little about this ranking: The Skytrax World Airport Star Rating is a global benchmark of quality evaluation for the aviation industry, a press release describes. All airports are rated between a 1-Star and 5-Star level after a detailed audit analysis of facilities and staff service to customers throughout all areas of front-line service.

In the new survey, Hobby soared in all 29 rating categories. The 5-Star Rating international Skytrax rating also highlighted the airport’s “wide range of substantial guest experience upgrades to the terminal interiors, passenger facilities, and customer service initiatives.”

Skytrax lauds recent Hobby improvements such as a new children’s play area, state-of-the-art restroom facilities, modern signage and information systems, a prayer room, and a new stage for live music performances.

Meanwhile, Houston’s other airport, George Bush Intercontinental, maintained its 4-Star rating for a fifth consecutive year, and boosted its score across the rating categories.

Houston Airports notes in a statement that construction continues to advance the international terminal redevelopment program, such as the planned Mickey Leland International Terminal, which aims to create two 5-star Houston airports.

“Providing the highest quality of customer service, exceptional amenities and cutting-edge facilities has earned us five stars at Hobby Airport and an improved 4-Star rating at Bush Airport, and now we owe it to our passengers to continue delivering excellence at every step of the airport experience,” said Houston Airports director of aviation Mario Diaz in a statement.

Holiday Travel News

American Airlines briefly halts flights nationwide for technical issue

Photo courtesy of American Airlines

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American Airlines briefly grounded flights nationwide Tuesday due to a technical issue just as the Christmas travel season kicks into high gear.

American flights were cleared to fly by federal regulators about one hour after a national ground stop order was issued by federal regulators.

Just before 8 am Dallas time, the Federal Aviation Administration ordered all American Airlines flights grounded in the U.S. at the airline’s request. American had reported a technical issue affecting its entire system with millions traveling for the holiday.
The ground stop, according to the time stamps on the FAA's orders, lasted exactly one hour.

American has not expanded on what technical issue grounded the flights and the airline did not immediately respond to a request for comment.

The groundings couldn't come at a worse time for the millions of travelers expected to fly over the next 10 days. The Transportation Security Administration expects to screen 40 million passengers over the holidays and through January 2.

Many flights during the holidays are sold out, which makes cancellations even more disruptive than during slower periods. Even with just a brief outage, the cancellations have a cascading effect that can take days to clear up.

In December 2022, Southwest Airlines stranded 2 million travelers, and Delta Air Lines suffered a smaller but significant meltdown after a worldwide technology outage in July caused by a faulty software update from cybersecurity company CrowdStrike.

Southwest was ordered to pay a $35 million fine as part of a $140 million settlement to resolve a federal investigation into the Christmas debacle of 2022.

Excluding the settlement, the nation’s fourth-biggest airline by revenue said the meltdown cost it more than $1.1 billion in refunds and reimbursements, extra costs and lost ticket sales over several months.

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