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Airport News

Dallas-Fort Worth's 2 major airlines suspend alcohol service on flights

Teresa Gubbins
Jun 1, 2021 | 1:54 pm
United Airlines flight attendant stewardess cabin customer
This is how you're supposed to behave.
Photo courtesy of United Airlines

Two DFW airlines are suspending alcohol service on flights: Dallas-based Southwest Airlines and Fort Worth-based American Airlines have both placed a delay on alcohol service, following an increase in bad behavior on planes and inside airports.

The airlines initially stopped alcohol service in March 2020, in response to the COVID-19 pandemic, to limit interaction between customers and airline personnel.

Southwest had plans to reinstate alcohol service in July but decided to delay the reinstatement.

"Given a recent uptick industry-wide of incidents inflight involving disruptive passengers, we're pausing previously announced resumption of alcohol service onboard," said a Southwest spokesman. "We realize this decision will be disappointing for some Customers, but we feel it to be the right decision now in the interest of Safety and comfort of all onboard."

They're still moving forward with expanding their onboard selection but only soft drinks and coffee.

According to CNN, American Airlines sent a memo to its flight attendants that said that having to enforce face masks was a factor, stating, "Over the past week we've seen some of these stressors create deeply disturbing situations on board aircraft. American Airlines will not tolerate assault or mistreatment of our crews."

American Airlines' alcohol service will remain suspended through September 13, which is the end date for the Transportation Security Administration's mandate requiring masks on all travelers in airports, airplanes, terminals, trains, buses, and boats. It was originally supposed to end on May 11 but the TSA extended it to September.

A representative from the flight attendants' union told the Associated Press that there were 477 incidents of misconduct by passengers on Southwest planes between April 8 and May 15.

Among the worst was an episode in California when a passenger punched a flight attendant while on a California flight on May 23. The altercation was caught on video, showing 28-year-old Vyvianna Quinonez punch the flight attendant in the mouth before another male passenger intervened.

According to Yahoo, Quinonez repeatedly ignored standard in-flight instructions and became verbally and physically abusive upon landing. The flight attendant lost two teeth.

Another incident took place on May 25 at Dallas-Fort Worth Airport, also caught on video, in which a woman trying to get on a flight screamed at police and demanded to speak to the "manager of the fucking airport."

Terre Ann Bluse, 62, of Carson, Washington, was arrested on charges of resisting arrest, search or transport, possession of marijuana under two ounces, possession of a dangerous drug, and public intoxication.

According to the police report, she tried to rush the doors of an American Airlines flight after she was denied boarding. American Airlines staff tried to stop her and another passenger pushed her away, causing her to trip and fall.

She also shouted to other passengers that she had been choked and urged them to videotape her arrest. Officers had to pick her up by her feet and shoulders to get her into a police car.

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major award

Las Colinas' Ritz-Carlton gains entry into elite club with Michelin Key

Eric Sandler
Sep 18, 2026 | 5:00 pm
Spa at Ritz-Carlton Dallas, Las Colinas
Photo courtesy of Ritz-Carlton
The lounge at the new Ritz-Carlton Spa in Las Colinas.

An iconic luxury retreat in Irving's Las Colinas district is one of seven Texas properties awarded a coveted Michelin Key this year. The Ritz-Carlton Dallas, Las Colinas — which was the Four Seasons prior to a multimillion dollar renovation and rebranding — joins several other Texas resorts to make this year's list, including:

  • Four Seasons Hotel Austin
  • The Frances Modern Inn (Austin)
  • Hotel 1928 (Waco)
  • Missing Hotel (Marble Falls)
  • Sophie’s Gasthaus (New Braunfels)
  • The Hotel Daphne (Houston)

In its entry on the Michelin website, the Guide’s inspectors admire the way The Ritz-Carlton's sprawling 400-acre retreat, complete with golf course, several hundred guest rooms, suites, and poolside villas "all but blend into a hilly Las Colinas landscape."

They add that although "golf is the draw, tennis and pickleball courts, three pools and a spa keep guests busy off the course."

Hotel representatives in a press release said they are honored to earn what they consider a "top-of-the-industry achievement" that is a "true testament to our ladies and gentlemen who work tirelessly to deliver unforgettable service."

"Following our massive property transformation," they add, "this accolade underscores our commitment to establishing a new benchmark for luxury hospitality here in North Texas."

Announced Friday, September 18, Michelin added 65 properties in America to its list of Key-worth stays, bringing the overall total to more than 350 hotels nationwide. Several Dallas-area hotels have previously been awarded keys, including last year's recipients Casa Duro on Greenville Avenue, Hotel Swexan in Uptown, Hotel Zaza in Uptown, and Rosewood Mansion on Turtle Creek, all of which received a one key ranking.

The Bowie House, Auberge Collection in Fort Worth maintained its two-key ranking from 2024.

The state’s only two key properties are the Commodore Perry Estate (Austin) and Hotel Emma (San Antonio). No properties in Texas hold three Michelin Keys.

Similar to the famous Michelin Stars awarded to restaurants, hotels may receive one, two, or three keys, which is defined as follows:

  • One Michelin Key for hotels that offer "very special" stays with service that "provides significantly more than similarly priced establishments."
  • Two Michelin Keys for "exceptional stays" where memorable guest experiences are "always guaranteed" with a special emphasis on the hotel's design or architecture.
  • Three Michelin Keys for hotels that provide "extraordinary stays" for "the ultimate in comfort and service, style and elegance."
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