Dallas Love Field flies to the top of a new ranking of the best major airports in Texas.
Nationally, Love Field ranks third in the large-airport category of J.D. Powers’ 2022 North America Airport Satisfaction Study. With a score of 825 on a 1,000-point scale, Love Field nails down the highest finish among the six Texas airports included in the study.
Love Field is preceded on the large-airport list by Tampa International Airport in Florida (846) and John Wayne Airport in Orange County, California (826).
“Providing a first-rate customer experience is, without question, our No. 1 goal,” Mark Duebner, aviation director for the City of Dallas, said in a 2021 news release issued by Love Field.
The J.D. Power study measures overall traveler satisfaction with mega, large, and midsize North American airports by examining six factors: terminal facilities; airport arrivals and departures; baggage claim; security check; check-in and baggage check; and food, beverage, and retail.
The study is based on survey responses from 26,529 U.S. and Canadian residents who had traveled through at least one U.S. or Canadian airport in the previous 30 days.
Among the six Texas airports featured in the study, Dallas-Fort Worth International Airport — the world’s second busiest airport — lands at No. 5 (score of 778) statewide. On the list of mega airports, DFW appears at No. 8, with Minneapolis-Saint Paul International claiming the top spot.
“At DFW, we continue on a path forward that prioritizes the customer’s journey, operational excellence, and a culture that welcomes all to North Texas,” Sean Donohue, CEO of DFW, said in an April news release.
Here’s how the four other Texas airports fared in the J.D. Power study:
- Houston’s William P. Hobby Airport, No. 2 in Texas and No. 8 among large airports (score of 803)
- San Antonio International Airport, No. 3 in Texas and No. 9 among large airports (score of 802)
- Austin-Bergstrom International Airport, No. 4 in Texas and No. 15 among large airports (score of 785)
- George Bush Intercontinental Airport Houston, No. 6 in Texas and No. 16 among mega airports (score of 758)
J.D. Power says overall satisfaction with North American airports fell 25 points to 777 in the new study.
“The combination of pent-up demand for air travel, the nationwide labor shortage, and steadily rising prices on everything from jet fuel to a bottle of water have created a scenario in which airports are extremely crowded and passengers are increasingly frustrated — and it is likely to continue through 2023,” says Michael Taylor, travel intelligence lead at J.D. Power.