Airport news

Dallas Love Field lands No. 3 ranking among best large airports in U.S.

Love Field nails down the highest finish among six Texas airports.

Dallas Love Field

Dallas Love Field flies to the top of a new ranking of the best major airports in Texas.

Nationally, Love Field ranks third in the large-airport category of J.D. Powers’ 2022 North America Airport Satisfaction Study. With a score of 825 on a 1,000-point scale, Love Field nails down the highest finish among the six Texas airports included in the study.

Love Field is preceded on the large-airport list by Tampa International Airport in Florida (846) and John Wayne Airport in Orange County, California (826).

“Providing a first-rate customer experience is, without question, our No. 1 goal,” Mark Duebner, aviation director for the City of Dallas, said in a 2021 news release issued by Love Field.

The J.D. Power study measures overall traveler satisfaction with mega, large, and midsize North American airports by examining six factors: terminal facilities; airport arrivals and departures; baggage claim; security check; check-in and baggage check; and food, beverage, and retail.

The study is based on survey responses from 26,529 U.S. and Canadian residents who had traveled through at least one U.S. or Canadian airport in the previous 30 days.

Among the six Texas airports featured in the study, Dallas-Fort Worth International Airport — the world’s second busiest airport — lands at No. 5 (score of 778) statewide. On the list of mega airports, DFW appears at No. 8, with Minneapolis-Saint Paul International claiming the top spot.

“At DFW, we continue on a path forward that prioritizes the customer’s journey, operational excellence, and a culture that welcomes all to North Texas,” Sean Donohue, CEO of DFW, said in an April news release.

Here’s how the four other Texas airports fared in the J.D. Power study:

Houston’s William P. Hobby Airport, No. 2 in Texas and No. 8 among large airports (score of 803)
San Antonio International Airport, No. 3 in Texas and No. 9 among large airports (score of 802)
Austin-Bergstrom International Airport, No. 4 in Texas and No. 15 among large airports (score of 785)
George Bush Intercontinental Airport Houston, No. 6 in Texas and No. 16 among mega airports (score of 758)

J.D. Power says overall satisfaction with North American airports fell 25 points to 777 in the new study.

“The combination of pent-up demand for air travel, the nationwide labor shortage, and steadily rising prices on everything from jet fuel to a bottle of water have created a scenario in which airports are extremely crowded and passengers are increasingly frustrated — and it is likely to continue through 2023,” says Michael Taylor, travel intelligence lead at J.D. Power.

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Pack Your Patience

DFW declared No. 2 worst airport for flight delays and cancellations

Photo by Izyan Sultanali on Unsplash

DFW International also ranks as the second-worst airport for flight disruptions over the holiday travel season.

Ahead of the busy holiday season, North Texans should budget extra time into their travel plans before flying out of the metro's bustling Dallas Fort Worth International Airport.

DFW was just declared the No. 2 worst airport in the nation for flight disruptions by consumer review platform ConsumerAffairs, which analyzed the rates of moderate and severe delays, diversions, and cancellations at the 29 biggest U.S. airports. DFW also appeared as the No. 2 worst airport where holiday travel causes the biggest disruptions.

Ronald Reagan Washington National Airport in Arlington, Virginia led the nation as the No. 1 worst airport overall — the only airport deemed more disruptive than DFW.

Unlike many other airports on the list that experience high cancellation rates, the report revealed DFW's biggest issue is its high volume of flight delays. DFW has the No. 1 highest moderate delay rate out of all the airports examined, with more than a quarter of all flights (25.18 percent) delayed by 15 minutes and up to three hours.

"It’s the kind of delay that eats into your day without necessarily blowing up your whole trip," the report's author wrote.

Nearly two percent of all flights are delayed over three hours, making DFW the fifth worst airport for severe delays. However, the study says there is a silver lining for travelers saddled with severe disruptions.

"DFW offered more scheduled backup flights to the same destination than many of the other airports on this list, giving travelers a decent shot at rebooking if a flight fell through," the report said.

These are the cancellation and diversion rates at DFW, per the report:

Cancellation rate: 2.31 percent
Diversion rate: 0.29 percent
Average same-day flights to the same destination: 3.95
Cancellations that were the last flight of the day to that destination: 24.88 percent

Flying at DFW will be even more stressful during the holidays, as 30 percent of flights will suffer from disruptions during the Thanksgiving and winter holiday travel periods — starting the Tuesday before Thanksgiving through the Monday after, and again from December 18 to January 5.

DFW has the eighth highest holiday disruption rate out of the biggest airports, and the fifth highest holiday severe delay rate. Put some padding on your itinerary, because about 2.5 percent of all flights will be delayed more than three hours during the holidays.

In ConsumerAffairs' separate list of the worst medium-sized airports, Dallas Love Field landed as the 15th worst out of 32 U.S. airports. About 22 percent of all flights at DAL experience moderate delays — the No. 1 highest rate in this category — and 1.07 percent are severely delayed.

Additionally, over 26 percent of all DAL flights will be disrupted during the holiday travel season, and two percent of flights will experience severe delays.

The top 10 worst U.S. airports for delays and cancellations are:

No. 1 – Ronald Reagan Washington National
No. 2 – Dallas Fort Worth International
No. 3 – Newark Liberty International
No. 4 – Miami International
No. 5 – Philadelphia International
No. 6 – Fort Lauderdale-Hollywood International
No. 7 – LaGuardia
No. 8 – Tampa International
No. 9 – Washington Dulles International
No. 10 – George Bush Intercontinental

Surprisingly, Los Angeles International Airport landed as the best major U.S. airport for avoiding travel disruptions. Phoenix Sky Harbor International (No. 2) and Seattle-Tacoma International (No. 3) round out the top three best airports for on-time travel.

The report offers the following suggestions to help anxious travelers avoid flight disruptions: look into travel insurance to protect against delays or cancellations; look for nonstop flights; or book flights with earlier departure times on an airline with multiple departures to your destination.

For flights that do get delayed or cancelled, travelers need to "act fast" to rectify their situation, says Jennifer Rykaczewski, the CEO of nonprofit consumer advocacy organization Affordable Skies.

"In the first 10 minutes, open the airline app, see whether you have already been rebooked and search for acceptable alternatives," Rykaczewski said. "Throughout the process, save any documentation of the delay or cancellation, plus receipts for meals or hotels, in case you need it for an insurance claim later."

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