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    Airport news

    Dallas Love Field lands No. 3 ranking among best large airports in U.S.

    John Egan
    Sep 23, 2022 | 2:05 pm
    Dallas Love Field airport

    Love Field nails down the highest finish among six Texas airports.

    Dallas Love Field

    Dallas Love Field flies to the top of a new ranking of the best major airports in Texas.

    Nationally, Love Field ranks third in the large-airport category of J.D. Powers’ 2022 North America Airport Satisfaction Study. With a score of 825 on a 1,000-point scale, Love Field nails down the highest finish among the six Texas airports included in the study.

    Love Field is preceded on the large-airport list by Tampa International Airport in Florida (846) and John Wayne Airport in Orange County, California (826).

    “Providing a first-rate customer experience is, without question, our No. 1 goal,” Mark Duebner, aviation director for the City of Dallas, said in a 2021 news release issued by Love Field.

    The J.D. Power study measures overall traveler satisfaction with mega, large, and midsize North American airports by examining six factors: terminal facilities; airport arrivals and departures; baggage claim; security check; check-in and baggage check; and food, beverage, and retail.

    The study is based on survey responses from 26,529 U.S. and Canadian residents who had traveled through at least one U.S. or Canadian airport in the previous 30 days.

    Among the six Texas airports featured in the study, Dallas-Fort Worth International Airport — the world’s second busiest airport — lands at No. 5 (score of 778) statewide. On the list of mega airports, DFW appears at No. 8, with Minneapolis-Saint Paul International claiming the top spot.

    “At DFW, we continue on a path forward that prioritizes the customer’s journey, operational excellence, and a culture that welcomes all to North Texas,” Sean Donohue, CEO of DFW, said in an April news release.

    Here’s how the four other Texas airports fared in the J.D. Power study:

    • Houston’s William P. Hobby Airport, No. 2 in Texas and No. 8 among large airports (score of 803)
    • San Antonio International Airport, No. 3 in Texas and No. 9 among large airports (score of 802)
    • Austin-Bergstrom International Airport, No. 4 in Texas and No. 15 among large airports (score of 785)
    • George Bush Intercontinental Airport Houston, No. 6 in Texas and No. 16 among mega airports (score of 758)

    J.D. Power says overall satisfaction with North American airports fell 25 points to 777 in the new study.

    “The combination of pent-up demand for air travel, the nationwide labor shortage, and steadily rising prices on everything from jet fuel to a bottle of water have created a scenario in which airports are extremely crowded and passengers are increasingly frustrated — and it is likely to continue through 2023,” says Michael Taylor, travel intelligence lead at J.D. Power.

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    Flying High

    DFW Airport lands largest Admirals Club and more upgrades from American

    Amber Heckler
    Jul 21, 2026 | 9:34 am
    American Airlines Admirals Club DFW
    Rendering courtesy of American Airlines
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    Fresh off welcoming thousands of travelers for the World Cup, American Airlines has unveiled a batch of luxe upgrades coming to Dallas Fort Worth International Airport. Two new lounges — including the largest Admirals Club in the airline's history — and American's "Flagship" check-in experience are on the horizon for DFW.

    The brand-new Admirals Club will encompass 37,000 square feet of space near the Skylink station in Terminal C. Guests can expect new "enhancements," such as ample space for relaxing, chef-inspired menu offerings and all-day food choices, and a premium beverage program.

    "Thoughtfully designed with a variety of seating options, premium amenities and dedicated areas for work and relaxation, the lounge will serve as a modern home away from home for travelers connecting through American's largest hub," the release says.

    The new club will join the first phase of DFW's long-awaited Terminal C expansion, which was unveiled earlier this summer. It includes new state-of-the-art electronic boarding gates, concessions, upgraded amenities, and more.

    American will also build a Provisions by Admirals Club lounge in DFW's future Terminal F, which is expected to open in 2027. The release is mum on details, but says the Provisions lounge will serve as an efficient grab-and-go space for travelers to find high-quality food, drinks, and other travel necessities "in a streamlined setting."

    And, finally, American will bring its exclusive "Flagship" check-in experience to DFW later this year. The dedicated space allows travelers to privately check in for their flights. It will be located near Terminal D's D30 security checkpoint, offering travelers easy access to security screenings and personalized assistance from American staff.

    "We're investing in every stage of the premium travel journey at DFW, beginning the moment customers arrive at the airport," says Heather Garboden, American’s Chief Customer Officer. "Our Flagship check-in experience offers a more tailored and streamlined start to the journey, bringing together dedicated service, premium amenities and greater convenience for our most loyal and premium customers."

    DFW will become the fourth U.S. airport to boast American's Flagship check-in experience; the others are in Chicago (ORD), Los Angeles (LAX), and Miami (MIA). London Heathrow Airport is the only other American hub that offers the Flagship feature.

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