Economic Development

Kohl's to create 1,500 Dallas jobs with new customer service center

Kohl's to create 1,500 Dallas jobs with new customer service center

Wisconsin-based Kohl's Department Stores is increasing its Texas presence with a new customer service call center in Dallas. The Collin County facility is committed to creating 144 new jobs and $54.9 million in capital investment, with the potential to add a total of 1,500 jobs.

Texas Gov. Rick Perry announced the news June 14 along with an $864,000 investment through the Texas Enterprise Fund, which was created in 2003 to aid the growth of Texas businesses and create more jobs throughout the state. 

"Kohl's decision to continue expanding in Texas is proof positive our healthy economy continues to create opportunities for Texans and employers," Perry said in a statement.

Kohl's has more than 140,000 U.S. employees and is listed on the Fortune 500, S&P 500 and FT Global 500. Kohl's already has a distribution center in Corsicana, an e-commerce fulfillment center in DeSoto, and an existing customer service operations center in San Antonio.

The new Dallas facility will feature inbound customer service and back office operations.

"There is a lot of national competition for new jobs and capital investment and Kohl's decision to expand into Dallas shows that our business-friendly environment creates an ideal location for them to grow their operations," said Karl Zavitkovsky, director of Dallas' Office of Economic Development. 

Texas Enterprise Fund projects must be approved by the governor, lieutenant governor and speaker of the House. To date, the fund has invested more than $486 million and closed the deal on projects creating 67,275 new jobs and more than $20.1 billion in state capital investment.

Daisy Fuentes dress at Kohl's
Daisy Fuentes is one of Kohl's signature brands. Kohl's/Facebook
Deep discounts at Kohl's
Deep discounts are a big part of the Kohl's business model.  Kohl's/Facebook