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    Stop the Yoga Pant Madness

    Lululemon comes under fresh fire for banning online customers

    Claire St. Amant
    Feb 19, 2014 | 12:59 pm

    Lululemon Athletica, recently dubbed one of the most hated companies in America, has once again found new ways to anger its customers. The latest PR debacle for the high-end yoga clothier involves a bizarrely zealous approach to resale policy enforcement.

    Lululemon's resale policy opens with this very unconvincing statement: "We completely recognize that once someone purchases our product they can do what they want with it." After acknowledging the basic principles of buying and selling, Lululemon goes on to say it doesn't "support those who acquire large volumes of our products to resell at an elevated price point."

    After identifying resellers by their IP addresses, Lululemon banned the offending customers from future online purchases.

    That's a fine stance to take, but as media outlets across the globe have reported, Lululemon started going after individual customers who were reselling products on eBay and elsewhere, for less than they paid for the product.

    After identifying the resellers by their IP addresses, Lululemon banned the offending customers from future online purchases. "We're not selling ammunition, we're selling yoga pants," banned customer Starla Samson told CTV News. "Like, get a grip."

    A policy discouraging the reselling of an expensive product isn't that maddening on its own, but when you couple it with an overly strict return policy, it starts to feel like Lululemon purchases are 'til death do us part.

    The return policy brags about being "simple" before introducing 10 subcategories, many of which include reasons why your newly purchased $100 workout pants can't be returned.

    One customer shared with us the saga of her attempt to return a pair of Brushed Wunder Unders (a.k.a. A Pair of Pants). Bella Tumabat-Pratt says after a few wears, her $92 purchase looked ragged.

    By Lululemon's own definition, the pants were "defective" and eligible for exchange. But when Tumabat-Pratt took her pants back to the California store where she purchased them, she was told the pants were meant exclusively for yoga and not "meant to be sat in."

    "I know it may seem surprising, but our technical luon Wunder Under Pants are actually designed for optimal performance during yoga, and they are not meant to come into contact with anything," reads a January 26 letter from the Lululemon Guest Education Center.

    In response to the resale controversy, Lululemon is once again trotting out a public apology:

    We looked into it and realized that we had indeed gone too far, and have taken steps to fix it as quickly as possible. Our approach is simply intended to limit major reselling which results in assortments not being available to all of our guests. We are reaching out to apologize to the guests who were impacted.

    unspecified
    news/fashion

    Fashion News

    Dallas' once-a-year Salvation Army fashion show sale is a shopper must

    Teresa Gubbins
    May 7, 2025 | 9:21 am
    salvation army thrift store
    Salvation Army
    The actual sale will probably not be this color-coded.

    It's one of the hottest sales of the year and it's happening in Dallas on May 9-10: It's the After-Sale hosted by the Dallas Women’s Auxiliary, featuring designer clothing, shoes, and accessories at a highly discounted price.

    This annual event has been called one of Dallas’ best kept secrets: a designer warehouse sale featuring new and gently worn clothes from the city’s best dressed closets and local boutiques. Featured pieces include designers such as Carolina Herrera, Ulla Johnson, Marc Jacobs and more.

    It's part of the Dallas Women’s Auxiliary’s Fashion Show & Luncheon which since its inception in 1993 has raised more than $16 million for The Salvation Army of North Texas.

    This year’s Fashion Show & Luncheon took place on May 6 at the Morton H. Meyerson Symphony Center and included a seated lunch and runway show featuring designer labels donated from Dallas’ most admirable closets and boutiques. Patrons were able to shop from The Chic Boutique or purchase runway items through a silent auction, with proceeds supporting The Salvation Army.

    Dallas Women’s Auxiliary President Laura Downing and founding Emeritus Auxiliary member Margot Perot honored Nancy Dedman with the namesake Margot Perot Service Award. Millie Cooper, whose leadership and legacy have inspired countless women to service, was recognized as the Legacy Award recipient. The inaugural Love in Action Award was presented to Toni Turner for her commitment to making the Dallas Women’s Auxiliary and the Fashion Show & Luncheon a success.

    “Each year, the Fashion Show & Luncheon serves as a positive reminder of the immense generosity of our advocates, partners, and donors,” said Major Dawn McFarland, area commander of The Salvation Army of North Texas. “It’s truly special to see North Texans come together for such a remarkable event, all in the name of service. We invite those who were unable to attend to come out for our After Sale. Every dollar makes a difference, and what better way to show support than by sprucing up your wardrobe!”

    The Fashion Show After Sale will take place at 9216 Harry Hines Blvd. May 9-10, from 10 am-6 pm and feature gently and never-worn women’s, men’s, and children’s clothing, as well as shoes, handbags, and accessories at discounted prices — donated from coveted closets and boutiques in North Texas.

    charityshopping
    news/fashion
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