Flying high

This Texas airport is the best in the U.S., according to the TSA

George Bush Intercontinental Terminal IAH

This is the second consecutive year the airport has won the award.

Photo courtesy of Houston Airport System

While this has been a harrowing and surreal year for the airline industry due to the global pandemic, there are still accolades to be handed out for travel entities that worked hard and performed well. A big round of applause goes to Houston’s George Bush Intercontinental Airport, which has been named named 2020 Airport of the Year by the Transportation Security Administration.

The Bush (IAH) was the only Texas airport to be honored by the TSA in 2020, and it's the second consecutive year that it has won the title. The award recognizes the best of TSA with outstanding team achievements in key operations and mission support functions, according to a press release.

More Dallas travelers will get to know IAH with the introduction of Southwest Airlines' new service to the airport. Beginning April 12, 2021, Southwest customers can fly between Love Field and IAH, nonstop, for $29 one way. Travelers can book these flights now online through June 6, 2021.

To be selected as top in the U.S., the airport must show measurable improvements, superior performance, notable innovation, and significant operational improvements in support of TSA’s mission, per the TSA. Awardees, per the TSA, demonstrate “a clear commitment to improving workforce engagement and morale.” (Something we all look for during airport screenings.)

“The TSA team in Houston consists of more than 1100 employees from frontline TSA officers to inspectors, canine handlers, explosives experts, managers, program analysts and a host of others who work together every single day of the year to ensure that we protect the traveling public to ensure freedom of movement for people and commerce,” said Juan Sanchez, TSA’s Federal Security Director for IAH, in a statement. “Our team comprised of TSA officers and others demonstrate their commitment daily through their hard work, professionalism and commitment.”

IAH boasts some 20,000 employees and more than 800 federal, state, and local stakeholder groups that work in conjunction with the airport and the Houston Police Department. The airport was also lauded for maintaining its “operational tempo” during COVID.

awards transportation

Holiday News

American Airlines expects record-setting travel on Thanksgiving 2024

Photo courtesy of American Airlines

American Airlines ready for takeoff.

The holidays are looming and American Airlines is ramping up. Over the upcoming Thanksgiving weekend, the Fort Worth-based airline expects to process nearly 8.3 million customers across more than 77,000 flights.

According to a statement from American's COO David Seymour, the airline is having a good fall season and canceled fewer flights than its peers during October.

“Thanks to the hard work of our 130,000 team members, we canceled fewer flights than any of our major competitors this October and beat our own records for on-time departures and arrivals,” Seymour says.

That's surely good news. One hates to rain on their parade, but in June 2024, the only flight I booked this year, my flight was canceled less than 24 hours before take-off. I had made hotel reservations, scheduled a pet sitter, planned events, and arranged for a friend to pick me up at the destination airport. One employee speculated that it may have been "insufficient crew." Their only solution offered was: Feel free to reschedule your flight.

Thanksgiving facts and figures
The travel window runs from November 21 to December 3, and the airline expects to carry more than 500,000 more customers than it did last year.

The most-traveled day will be Sunday, December 1. The second most-traveled day will be Monday, December 2.

The peak of peak: 1,035 mainline and regional aircraft will be enroute at 10:45 am on Sunday, December 1 — the highest number of flights handled at any given time during American’s travel period.

The airline expects to serve more than 6.8 million Biscoff cookies on board from November 21 to December 3.

Travel tips
Download the American Airlines app and check in for your flight, noting added any bags to your trip. This will save you time at the airport.

If traveling internationally, download the Mobile Passport Control app, which can speed up your entry into the U.S. Global Entry members can download the Global Entry app, which allows you to submit your entry and go straight to the officer.

Upon arrival at the airport lobby, scan your mobile boarding pass to print bag tags quickly at a kiosk. If you’re not checking bags, go straight to TSA security with your mobile boarding pass.

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