FIRST CLASS

Dallas-Fort Worth International lands new honor as North America's best airport

DFW Airport is “the largest airport in the world” to receive the Best Airport award.

Photo courtesy of Barber Shop Marketing

Dallas-Fort Worth has landed near the top in several recent travel rankings, including family friendly vacations and hotels, and now the region can add best airport to that list. The Airports Council International (ACI) has named Dallas-Fort Worth International Airport the winner of the 2022 Airport Service Quality (ASQ) award for Best Airport that serves over 40 million passengers in North America.

The ACI ASQ awards recognize airports that exhibit consistent excellent customer service.

ACI's data is compiled through their worldwide passenger departure and arrival surveys. According to their report, the DFW Airport is “the largest airport in the world” to receive the award.

DFW Airport CEO Sean Donohue said in a statement that it was a “tremendous honor” to be declared the best airport in North America, and the award reflects all of the hard work he and his team have done to prioritize their customer service.

“I want to thank and recognize all of our employees, especially our front-line customer experience team, for the passion and commitment they showcase every day in taking such good care of our customers,” he said. “I also want to thank all of our business partners who share our commitment to providing an excellent customer experience."

2023 looks to be one of the busiest years for the DFW Airport since 2019, with 78 million passengers projected to travel at the airport.

More information about the award can be found on the DFW Airport website.

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DART News

DART receives $7 million federal grant for new low-emission buses

Gillig

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Dallas Area Rapid Transit (DART) has received a grant to update its fleet of buses. According to a release, the agency was awarded a $7.094 million grant from the Federal Transit Administration to support the purchase of new buses as the agency phases out its fleet of older model vehicles.

The grant awarded to DART is one of 165 transit projects across the U.S. funded with more than $2 billion in federal grants.

In February, DART purchased 476 Compressed Natural Gas (CNG) buses from Gillig, a California-based manufacturer of heavy-duty transit buses, to fulfill their goal to modernize their transit system over the next decade — particularly via new buses and light-rail vehicles to replace the oldest units in their aging fleet.

The phase-in of those new vehicles is expected to be executed through 2027.

Compressed Natural Gas (CNG)-powered buses are a near-zero emission option, which was a key component in DART qualifying for the federal grant. Gillig has already delivered the first buses ahead of a Spring 2026 timeline — meaning that DART riders will get to start riding the upgraded buses on routes by the end of December 2025.

In a statement, DART President & CEO Nadine Lee says the timing is perfect.

“The timing of this grant couldn’t be better as we begin to receive early delivery of new, state-of-the-art vehicles from Gillig and as we move ahead with preparations to provide service to the massive crowds we expect next year with the FIFA World Cup," Lee says. "We are grateful to U.S. Transportation Secretary Sean Duffy, FTA Administrator Marcus Molinaro, and our entire congressional delegation for valuing their strong federal partnership with DART, recognizing the need to find additional funding to support transit programs in one of the fastest growing metro areas in the nation."

This new grant is in addition to $103 million initial federal grants, bringing the total federal support for DART’s purchase of new buses to more than $110 million – reducing the overall cost to DART and member cities.

U.S. Congressional delegates, representing communities across Texas, were instrumental in securing the funding for the grant. The purchase of 476 buses is one part of DART’s Transform, a $2.5 billion 10-year plan to modernize and upgrade the DART system.

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