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Dallas-Fort Worth International lands new honor as North America's best airport

DFW Airport is “the largest airport in the world” to receive the Best Airport award.

Photo courtesy of Barber Shop Marketing

Dallas-Fort Worth has landed near the top in several recent travel rankings, including family friendly vacations and hotels, and now the region can add best airport to that list. The Airports Council International (ACI) has named Dallas-Fort Worth International Airport the winner of the 2022 Airport Service Quality (ASQ) award for Best Airport that serves over 40 million passengers in North America.

The ACI ASQ awards recognize airports that exhibit consistent excellent customer service.

ACI's data is compiled through their worldwide passenger departure and arrival surveys. According to their report, the DFW Airport is “the largest airport in the world” to receive the award.

DFW Airport CEO Sean Donohue said in a statement that it was a “tremendous honor” to be declared the best airport in North America, and the award reflects all of the hard work he and his team have done to prioritize their customer service.

“I want to thank and recognize all of our employees, especially our front-line customer experience team, for the passion and commitment they showcase every day in taking such good care of our customers,” he said. “I also want to thank all of our business partners who share our commitment to providing an excellent customer experience."

2023 looks to be one of the busiest years for the DFW Airport since 2019, with 78 million passengers projected to travel at the airport.

More information about the award can be found on the DFW Airport website.

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Airport News

DFW Airport seeks local restaurants to fill 14 new open slots

Manning

DFW Airport restaurants

Dallas Fort Worth International Airport (DFW) is seeking new restaurants who want to open a location on the premises. According to a release, the airport has issued a Request for Proposals (RFP), inviting local brands and flavors to apply for 14 retail and dining locations across multiple terminals.

“As we build new gates, reimagine existing spaces and construct a new Terminal F, DFW Airport is committed to showcasing our region through our shops and restaurants so that when people travel through our terminals, there’s no denying they have arrived in the heart of Dallas and Fort Worth,” says DFW Chief Revenue Officer Ken Buchanan in a statement. “DFW serves tens of millions of travelers each year, and this is a chance for local businesses to help create an incredible sense of place within our terminals.”

The RFP is open for submissions now through February 2, 2026, and includes 11 food and beverage opportunities and three specialty retail locations across Terminals A, B, E, and F.

Concepts range from fast-casual, fast-food, and grab-and-go concepts to frozen treats, popcorn, cosmetics, and specialty retail.

All proposal submissions must be made through the Bonfire Procurement Platform.

DFW welcomed approximately 87 million customers in 2024, with continued growth projected to surpass 100 million passengers per year before 2030.

The latest RFP opportunity comes as DFW continues to make progress on its $12 billion capital improvement plan, DFW Forward, which is transforming terminals, expanding gate capacity and enhancing the customer experience across the entire airport. In addition to the new Terminal F, DFW is rebuilding Terminal C and expanding gate areas in Terminals A and C – projects that will introduce modern spaces, new amenities and a stronger platform for small and local businesses to grow inside one of the world’s busiest airports.

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