FIRST CLASS

Dallas-Fort Worth International lands new honor as North America's best airport

DFW Airport is “the largest airport in the world” to receive the Best Airport award.

Photo courtesy of Barber Shop Marketing

Dallas-Fort Worth has landed near the top in several recent travel rankings, including family friendly vacations and hotels, and now the region can add best airport to that list. The Airports Council International (ACI) has named Dallas-Fort Worth International Airport the winner of the 2022 Airport Service Quality (ASQ) award for Best Airport that serves over 40 million passengers in North America.

The ACI ASQ awards recognize airports that exhibit consistent excellent customer service.

ACI's data is compiled through their worldwide passenger departure and arrival surveys. According to their report, the DFW Airport is “the largest airport in the world” to receive the award.

DFW Airport CEO Sean Donohue said in a statement that it was a “tremendous honor” to be declared the best airport in North America, and the award reflects all of the hard work he and his team have done to prioritize their customer service.

“I want to thank and recognize all of our employees, especially our front-line customer experience team, for the passion and commitment they showcase every day in taking such good care of our customers,” he said. “I also want to thank all of our business partners who share our commitment to providing an excellent customer experience."

2023 looks to be one of the busiest years for the DFW Airport since 2019, with 78 million passengers projected to travel at the airport.

More information about the award can be found on the DFW Airport website.

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Airport News

Low-cost Avelo Air begins flights out of Dallas-Fort Worth Airport

Avelo Airlines

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A new airline is launching service at Dallas-Fort Worth International Airport: Avelo Airlines, a low-priced carrier based in Houston, will begin direct flights between DFW and Tweed-New Haven Airport in Connecticut.

According to a release, the service will run twice a week, on Mondays and Fridays. They'll be nonstop flights, with ticket prices starting at $89. Service will begin on March 7.

“This service makes visiting Southern Connecticut, and everything the greater New England and New York regions have to offer, easier than ever. We also look forward to making DFW’s thriving culinary scene, sports mecca and vibrant nightlife a fast and seamless journey for Connecticut travelers,” says Avelo founder and CEO Andrew Levy in a statement.

The new service is one of five that the airline will add in 2025 to beef up its presence in Connecticut, which includes four new nonstop routes from Southern Connecticut’s Tweed-New Haven Airport (HVN) and a third international destination from Hartford’s Bradley International Airport (BDL).

In addition to DFW Airport, other nonstop service from HVN will go to Jacksonville, Florida, Detroit, and Portland, Maine. The addition of these five new destinations will bring Avelo to 39 routes from Connecticut — 31 routes from HVN and 8 routes from BDL. Low introductory one-way fares start at $39.

Avelo was founded in 2018 and began flying in 2021. They currently fly to 54 cities in 24 states and Puerto Rico, as well as three international destinations to Jamaica, Mexico, and the Dominican Republic. They focus on flying unserved routes between under-served communities, primarily out of smaller airports. Although DFW Airport is by no means a smaller airport.

They made their service debut in Texas in spring 2024 with flights out of Houston's Hobby Airport.

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