Back in business
Per Gov. Greg Abbott’s plan to restart the economy while still working to limit the spread of COVID-19, many Texas stores are introducing “retail-to-go” operations beginning Friday, April 24.
As outlined by the Texas Department of State Health Services, this allows stores to resume business in a limited capacity by providing customers with services such as curbside and socially distanced to-go pickup and no-contact home deliveries of merchandise ordered online or over the phone.
The format closely resembles that of restaurant takeout, with details varying by store. Dallas-based Half Price Books, Neiman Marcus, and Last Call stores are now offering curbside pickup at all Texas locations. At area shopping malls, participation varies by retailer and is expected to change by the day.
Here's how some of Dallas' favorite shopping destinations are doing it. (We will add to the list as more announce their plans.)
Design Within Reach, GameStop, and Williams Sonoma are just a few of the retailers now offering to-go services at NorthPark. Signage has been placed around the shopping complex to direct customers to designated pick-up locations, located in four color-coded parking lots. Upon arrival, you’ll call the store to confirm your arrival and an employee will deliver your purchase to the backseat or trunk of your vehicle.
A limited number of stores and restaurants are currently participating in curbside pickups. These include Louis Vuitton, Bachendorf’s, and Nordstrom. Employees are required to wear masks and gloves and are screened for coronavirus before entering the building. Customers picking up orders are asked to follow signs directing them to the retail to-go pickup area located in front of the Westin Hotel. Three lanes will be set up for to-go service between the hours of 12 and 6 pm.
Highland Park Village
Nearly 15 boutiques — Alice + Olivia, Hadleigh’s, Miron Crosby, and Veronica Beard, to name a few — are offering retail to-go with additional stores planning to reopen next week, they say. Days and hours of operation vary by store with several open by appointment only. All shops are abiding by the state’s guidelines, which prohibit customers from entering storefronts and call for minimal physical contact while exchanging merchandise and processing payments.
Legacy West tenants are getting creative with their retail to-go services. Neighborhood Goods is offering same-day contactless store pickup for orders purchased online before 4 pm, while Rustic Cuff is experimenting with “drive-thru shopping” for a limited time. From 2 to 6 pm on Saturday, April 25, customers can drive up to Rustic Cuff, make their selection from a menu of gift sets, and pay via credit card before continuing on their way. Timeless Watches, Barnes & Noble, and Pockets have also reopened, with more stores expected to follow in coming weeks.
Stores are gradually reopening at the West Village in Uptown. For daily updates, keep an eye on the shopping center’s social media. Y&I Clothing Boutique is the latest store to open for curbside pickup and is currently offering face masks for $12 — or free with a $100 online purchase and code MYMASK.
The Shops at Park Lane
Bloomingdale’s Outlet, DSW, Old Navy, and Saint Bernard are among the shops now open for to-go. Schedules and ordering details vary by retailer. Check here for hours, ordering details and special promotions. For those who aren’t fans of online shopping, Bloomingdale’s Outlet is offering a virtual personal shopping experience by appointment only.
The Shops at Legacy
Mia Fiori, Joni's Boutique, Drybar, Y&I Clothing Boutique, Ella Bleu, and Scout & Molly's Boutique are among the stores offering curbside pickup. For those who need hair color help, Madison Reed is doing online orders and delivering coloring kits. Check the website for retail options, hours, promotions, pickup instructions, and more.