Not a runaway winner

This is where DFW lands among best airports for waiting out holiday delays

This is where DFW lands among best airports for waiting out delays

Dallas Fort Worth Airport DFW
No one wants to get stuck in the airport, no matter how good the shopping is. Photo courtesy of Grand Hyatt

If Dallas/Fort Worth International Airport were an airplane seat, it’d be the one in the middle when judged among the best and worst major airports in the U.S. for waiting out holiday delays.

Examining the 15 busiest airports in the country, travel website Orbitz ranked DFW Airport as the seventh best airport to be stuck at if your flight’s delayed during the holiday rush. The website used these categories for its ranking: shopping, dining, Wi-Fi, on-time departures, flight cancellations, member lounges, and public lounges. DFW didn’t stand out in any of those categories.

By comparison, Houston’s George Bush Intercontinental Airport appeared at No. 13 on the Orbitz list — two spots from the bottom.

A study released earlier this year by market research company J.D. Power rated DFW Airport as the fifth best major airport in North America, based on input from more than 40,000 North American travelers. Bush Intercontinental showed up at No. 7 in the major-airport category. Among large airports, Dallas Love Field landed at No. 2 and Houston’s Hobby Airport at No. 10 (one place behind Austin-Bergstrom International Airport).

Cynthia Vega, a spokeswoman for DFW Airport, says the airport works year-round to ensure travelers enjoy a high-flying experience. It does that by, among other things, providing:

  • World-class options for dining, shopping, services, and amenities.
  • Food ordering through the airport’s mobile app. “You can order food at many favorite airport restaurants before you even leave home and then pick up your order as you head to your gate — a big time saver,” Vega says.
  • Online booking for parking.
  • Two yoga studios and a walking path for exercise-minded travelers.

Furthermore, Vega says, DFW Airport dresses up for the holidays, complete with decorations in all of the terminals and a Christmas tree in Terminal D.

“Customers should also be on the lookout for special treats as they journey through DFW, with surprises planned that include everything from holiday performances to special gifts,” she says.